The Social Security System has lengthened its Call Center operations from 16 hours to 24 hours every weekday to give members more access to over-the-phone updates about their contributions, benefits, loans and other transactions, a press release from SSS said.

SSS president and chief executive officer Emilio de Quiros Jr. said that with longer call center hours, members regardless of their time of work can contact the SSS about their claim status, membership data, list of requirements and other SSS concerns by dialling 920-6446 to 55.

He noted that the SSS Call Center receives over 46,000 calls every month, majority of which are from members verifying the status of their contributions, benefit claims, salary loans and application for the Unified Multipurpose Identification System card, which is the current SSS ID.

The 24-hour SSS Call Center is the agency’s latest enhancement in its round-the-clock service facilities that includes the SSS Website (www.sss.gov.ph), the Text-SSS (send "SSS" to 2600), and the Interactive Voice Response System (IVRS), in which members follow computerized voice instructions to get answers on basic queries, the press release said.

"Whether they are using the IVRS or the SSS Call Center, members must be ready with their SSS number before calling because we need that to check their records. We also advise members to call us first about SSS procedures and list of requirements so that we can immediately accept their applications when they go to the SSS branch," de Quiros said.

The IVRS hotlines are 917-7777 (Metro Manila); 446-5902 (Baguio); 982-8739 (Tarlac); 562-9289 (San Pablo); 472-9795 and 472-8842 (Naga); 234-2053 (Cebu); 227-7273 (Davao) and 992-2014 (Zamboanga). Globelines subscribers nationwide can call up 917-7777 toll-free.

The SSS Call Center operates from 7 am on Mondays all the way to 7 am on Saturdays. It is closed on weekends and on holidays, the press release said.*

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