The First Strategic Management Solutions will conduct a Customer Service Seminar on June 2 at the provincial Capitol Governor's Hall in Bacolod City, a press release from organizers said.

In a smaller market, the key to keeping firms' respective market share and revenue lies in their ability to keep customers and build repeat business, the press release said.

The importance of this is illustrated when an inquiring customer is answered by a pharmacy attendant with a shrug instead of helping him/her find an answer, thus losing a potential repeat patron to competing drugstores, it also said.

Interested parties can register at the Metro Bacolod Chamber of Commerce and Industry at DOST Building, Cottage St., Bacolod City.

They may also call through (034)-4343842

FSMS is an affiliate of Carlsbad Consultancy Services, the press release said.*

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