The Philippine operations of global business process outsourcing firms are expected to drive the production of more than 500,000 new jobs between 2013 and 2016.

“Of our than 800 BPO players, we see the heavyweights hiring most aggressively over the next three years,” House Deputy Majority Leader Roman Romulo, said in a press release from his office .

Accenture Inc., Convergys Philippines Services Corp. and TeleTech Customer Care Management Philippines Inc. have emerged as the country’s largest BPO entities by gross revenues and full-time staff, the press release said.

With over 25,000 employees in 13 locations in the Philippines, Accenture reported P22.256 billion in revenues in 2011, up 27.7 percent from 2010.

Convergys and TeleTech posted P14.400 billion (up 21 percent) and P11.250 billion (up 19.5 percent) in revenues, respectively.

Convergys has some 30,000 personnel in 19 sites all over the Philippines, while TeleTech has a staff of around 20,000 in 14 facilities.

Based on their 2011 revenues, released here for the first time, the other leading BPO firms, to include the in-house back offices in the country of global corporations, are: JPMorgan Chase Bank N.A.-Philippine Global Service Center (P9.888 billion); Stream International Global Services Philippines Inc. (P6.803 billion); Sitel Philippines Corp. (P6.501 billion); Telephilippines Inc. (P5.598 billion); Sutherland Global Services Philippines Inc. (P6.438 billion);

Others areDeutsche Knowledge Services Pte. Ltd. (P6.419 billion); Sykes Asia Inc. (P5.790 billion); Aegis PeopleSupport Inc. (P5.442 billion); Telus International Philippines Inc.(P5.431 billion); IBM Daksh Business Process Services Philippines Inc. (P5.122 billion);

HSBC Electronic Data Processing Philippines Inc. (P4.805 billion); IBM Business Services Inc. (P4.481 billion); Shell Shared Services Asia B.V. (P4.235 billion); Sykes Marketing Services Inc. (P3.170 billion); SPi CRM Inc. (P2.953 billion); APAC Customer Services Inc. (P2.912 billion), are also included in the list.

RMH Teleservices Asia Pacific Inc. (P2.836 billion); IBM Solutions Delivery Inc. (P2.553 billion); 24/7 Customer Philippines Inc. (P2.497 billion); Genpact Services LLC (P2.415 billion); ePLDT Inc. (P2.373 billion); Transcom Worldwide Philippines Inc. (P2.354 billion), are also among the firms.

StarTek International Ltd. (P2.323 billion); Hinduja Global Solutions Ltd. (P2.225 billion); Thomson Reuters Corp. Pte. Ltd. (P2.203 billion); SPi Technologies Inc. (P2.165 billion); Lexmark Research & Development Corp. (P2.005 billion);

Chartis Technology & Operations Management Corp. Philippines (P1.702 billion); Alorica Pacific Rim Inc. (P1.473 billion); kgb Philippines Inc. (P1.366 billion); Manulife Data Services Inc. (P1.350 billion); and Dell International Services Philippines Inc. (P1.335 billion), are also included in the list

The 35 firms alone raked in an aggregate of P168 billion in revenues in 2011, the press release said.

The Business Processing Association of the Philippines projects the industry to yield up to $27 billion in annual revenues and directly employ some 1.3 million Filipinos by 2016.

The forecast implies the creation of up to 536,000 new jobs and the doubling of annual revenues over the next three years, the press release also said.*

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