In a joint meeting by the SP committees on labor management and the communication and energy recently, Transcom Bacolod said that the 169 agents who were reported to have been terminated were not retrenched but were victims of a “process error.”

The Kilusang Mayo Uno, however, said yesterday that Transcom’s actions on the employment of some of its agents who were “terminated” last week were a violation of labor rights.

KMU spokesperson, Ian Evidente, in a press release, said the firm’s backtracking from its earlier statement that the “terminated” workers underwent an “exiting” process due to poor service performance was just its way to “justify its failure to abide (with) the due process” of ending the agents’ employment.

Last week, some 169 Transcom agents were terminated from an “exiting” process that was done as part of an employee performance evaluation program.

Bacolod Councilor Jocelle-Batapa Sigue, meanwhile, said she hopes that there will be a balance in the protection of workers’ rights and the interests of employers, particularly in the call center industry after the issue on the alleged “termination” of Transom Bacolod agents last week.

Sigue said that the Saguniang Panlungsod will work to protect to uphold the welfare of employees while also considering the concerns of businesses.*PP

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